Every mail item in your account has its own ID. If you contact us about a specific letter or package, giving us that ID is the fastest way for us to find exactly the right item.
Where to find it
Go to the Mail tab in your portal: https://app.savvynomad.io/home?tab=Mail
Select All Mail to see everything in your account. You can also use the New, Pending, or Processed tabs to narrow the list.
The ID is the first column of the table, labelled ID. Each one looks like
O-2624xxxxx.
If you have a lot of mail, use the Search box above the table to narrow things down, or sort by Posted Date to find a recent item quickly.
When you'll need it
Include the ID whenever you write to us about one particular item — a scan that didn't come through, a forward you want to check on, or a package you have a question about. Without it we may have to guess which item you mean, especially if several arrived around the same time.