Overdue Grooms
Search and edit the pet profile, and add the appropriate number of weeks between grooms. In the left-hand 3-line menu, you'll see overdue grooms.
Here's a video to explain more.
Setting your overdue groom's message templates
We can set the email template in
The top right cog
Messaging icon
Message Tempaltes
Click on the overdue groom template
In here, you can edit your overdue groom email
As confirmed by our developers, unfortunately, SMS for overdue groom reminders are not supported for configuration, as they use predefined templates set by DEV. Currently, only email templates can be configured.