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V2 Sending messages to all customers at the same time

Savvy Customer Support avatar
Written by Savvy Customer Support
Updated over 2 months ago

This is a really popular feature, you can email or text all your clients at once, or just those who opted into a marketing list.

Go to the main menu (3 lines top left) customers and click send to all top right.

You can also send a send to all by flag which allows you to create a special subset of clients, for example, you might like to message all of your woolly-coated breeds to remind them to brush!

You can also view your History:

Navigate to Send to All and click on the "History" button to view the number of messages sent and a list of your most recently created "Send-to-All" messages.

You can also click on each message to see a list of all customers to whom the message has been attempted to be sent, as well as the message status.

Failed to send: this may mean the number or email is incorrect/ not entered

Opted_Out: this may mean your customer has been unsubscribed from their profile

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