Keeping your customer records accurate is crucial for smooth B2B transactions. However, because the Peppol Network follows strict regulatory standards, the timing of when you update a customer's details (such as their Company Name or VAT number) changes how those updates are applied and reflected.
Here is everything you need to know about updating customer profiles and how it impacts your E-Invoices.
Invoices That Have Already Been Delivered
You cannot update and resend a previously delivered invoice.
Once an E-Invoice is successfully transmitted and delivered through the secure Peppol Network, it is treated as a finalized, locked financial document. Because of the strict compliance rules governing E-Invoicing:
Delivered invoices cannot be recalled.
They cannot be modified or simply overwritten.
If you realize a customer's details were incorrect and you update them in your platform, those new details will be saved, but they will strictly apply only to new, upcoming invoices generated after the update was made.
Unsent Invoices and Older Orders
Updates will apply to older orders if the invoice hasn't been sent yet.
If you have past orders sitting in your system and you add a customer's B2B details today, you can absolutely use those new details for the older orders.
Our system is designed to pull the customer's data at the exact moment the E-Invoice is generated. This means that if you update a customer's profile today, the system will apply those fresh details to:
All future orders.
Any previous orders that have not yet been transmitted through the Peppol network.