After you decide to send a Peppol invoice and the sending actually fails, there is a way for you to check the reason why this occurred.
How to do it:
Since you already tried to send your orders via Peppol, we will assume you are currently in the E-Invoicing Hub section.
In order to see which of your orders failed, all you need to do is:
Click on the order from the E-Invoice hub.
A new pop-up will appear.
Under the Audit Log section, you will find the history or the reason why the sending of your invoice failed.
Additionally, you can also export the same order in the same tab by clicking either the Peppol UBL or CII format button. This will trigger the XML export of that opened order.
Note: To prevent duplicates, the app restricts resending an invoice to Peppol by default. If you need to send the same invoice again, please reach out to our support team—we’re happy to help you clear it for resending!
In case you need any assistance assessing the errors and Peppol sending failures, our support team is available 24/7.