Credits are deducted for each approved Headshot within the Scale Headshots platform.

Invites do not count, so for instance, if you've sent 10 invitations but only 5 Headshots have been received and approved, your account will reflect the usage of 5 credits. Please note that this count may vary from the Headshot view, as it includes retake Headshots (more on that next).

Avoid deleting Headshots instead of rejecting them. Deleting a Headshot removes the dashboard's ability to register a retake request, resulting in an additional credit charge for subsequent submissions.

Each credit includes up to 5 retakes, meaning each Headshot can be rejected 5 times by their admin before another credit is used.

A new credit is only deducted upon the 6th retake request per user. A retake is counted in the dashboard when a Headshot is rejected, triggering a "request retake" email. Subsequent Headshots from that user won't consume additional credits until all 5 allotted retakes have been exhausted.

You have indefinite access to the platform and purchased credits unless you request to deactivate your account.

Please note that if your account becomes inactive for more than 6 months, we may reach out to confirm if you want to retain access. If we cannot confirm, we reserve the right to deactivate the account to reduce our server usage and costs.