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Handling Duplicate Events in the SceneThink Calendar System
Handling Duplicate Events in the SceneThink Calendar System

"Potential Duplicates Found" and how to solve them

Lauren Hurlock avatar
Written by Lauren Hurlock
Updated over 4 months ago

The SceneThink calendar system helps identify potentially duplicate events to ensure your calendar remains clean and organized. Follow these steps to manage duplicate events effectively.

Identifying Duplicate Events

Notification:

  • When the system detects potential duplicates, a message will appear in light gray, indicating "Potential Duplicates Found."

Reviewing and Managing Duplicates

  1. Access Duplicate Events

    • Click on the "Potential Duplicates Found" message to view the list of duplicate events. This will show you the details of the duplicates, including the event name, location, and the submitter.

  2. Review Details

    • Carefully review the information provided to determine if the events are indeed duplicates.

    • Often, duplicates occur when multiple people from the same organization submit the same event.

  3. Choose Which Event to Keep

    • Decide which event entry you want to keep. For instance, if you find that two events are identical, choose one to keep and dismiss the others.

  4. Dismiss Duplicate Events

    • Individual Dismissal

      • Click the "Dismiss" button next to each duplicate event you wish to remove. This will exclude the event from your calendar.

    • Bulk Dismissal

      • Alternatively, you can select multiple duplicate events at once and dismiss them in bulk, streamlining the process.

Return to Calendar:

  • Once you have dismissed the duplicate events, go back to your main calendar view.

  • The "Potential Duplicates Found" message should now be gone, indicating that your calendar is free of duplicate entries.

Conclusion

By regularly checking and dismissing duplicate events, you can maintain a clean and accurate calendar. If you have any questions or need further assistance, please reach out to our support team at support@CitySpark.com.

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