If there is an error in one of your ballot's pre-filled options, follow these simple steps to remove it from your ballot.
Step-by-Step Guide to Removing a Pre-Filled Option:
Access the Ballot Overview
Start by logging into your back-end system and navigate to the Ballot Overview.
Enter the Ballot Builder
In the Ballot Overview, select the Ballot Builder to begin making changes.
Select the Group
From the Ballot Builder, choose the specific group where the category in question belongs.
Choose the Category
Next, select the category that contains the pre-filled option you want to remove.
Find and Delete the Pre-Filled Option
Once inside the category, you will see a list of the pre-filled options.
Locate the option you wish to remove.
Click the Delete button next to that option.
Save Changes
After deleting the option, make sure to click the green Save button. If you don’t hit save, the deletion will not take effect.
Verify the Removal
Once the page refreshes, go to the live back-end version of the ballot and check to ensure the option has been successfully removed.
By following these steps, you can quickly and easily remove any incorrect pre-filled options from your ballot. If you have any questions, reach out to our support team at support@cityspark.com.