Accidentally entered the wrong delivery address? It's important to act quickly.
If you ordered in the morning, your order usually goes out that same afternoon.
You'll know if your package has already left our warehouse if you've received an email with a Track & Trace link.
Haven't received that email yet? Send us a message or call us as soon as possible. In some cases we can still adjust the address before your order is shipped.
We always do our best to respond quickly and help you, but we can't guarantee it.
That's because:
our warehouse sometimes works very fast;
and we can't always respond to messages within a few minutes.
Have you already received a Track & Trace? Then you can try changing the delivery address via the DHL tracking page.
Sometimes you can still change the address there yourself. Also send a message via DHL's chat function (they don't have a phone number for this).
None of this working? Then contact our customer service and ask for an agent. We'll look for a suitable solution together.