Did you cancel an order or return a product? We'll automatically refund the purchase amount through the payment method you used. You don't need to do anything.
Processing time per payment method:
iDEAL / Bancontact: 2–5 business days
Klarna (paid): 2–5 business days after confirmation
Klarna (invoice): adjusted or cancelled within 24 hours
Credit card (Visa, Mastercard, Amex): 3–10 business days
Shop Pay / Apple Pay / Google Pay: 2–5 business days
You'll always get an email as soon as your refund has been processed.
Ordered through Klarna? Then you'll also hear from Klarna directly.
Still haven't received anything after 10 business days?
Check your confirmation email and your bank statement. With credit cards, the amount is sometimes credited on the date of the original payment. Still can't find it? Contact our customer service and ask to speak with a team member.