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Notifications Overview

Learn how to set up and automate email, SMS, and in-app notifications for your ScheduleDrop account

Written by Sam Arnold

What You'll Learn:

  • Which notification types are supported in ScheduleDrop

  • Who can receive notifications

  • How to connect Twilio and Mailgun

  • How to automate notifications using triggers

  • Where to manage and customize all settings

Notification Types in ScheduleDrop

ScheduleDrop supports four types of notifications that help streamline communication between admins, staff, providers, and customers:

  1. Email Notifications

  2. SMS (Text) Notifications

  3. App Notifications

  4. System Alerts

Let’s break each one down:

1. Email Notifications

Email notifications are included in all subscription tiers — Starter, Growing, and Premium.

These notifications are automatically sent to users when a key event occurs (like a new booking, job update, or cancellation). You can send email notifications to:

  • Admins

  • Staff

  • Providers

  • Customers

How to Enable Email Notifications:

To send emails, you’ll need to connect your domain through Mailgun:

Steps to Set Up Email (Mailgun Integration):

  1. Go to Account Settings

  2. Click Mailgun

  3. Enter your subdomain (info.exampledomain.com) and click Submit

  4. You’ll be shown DNS records to install on your domain host

5. Once verified, your account will be able to send email notifications

2. SMS (Text) Notifications

SMS notifications are available on Growing and Premium plans and allow you to send real-time messages directly to a user's phone number.

These notifications are sent via Twilio, and can be triggered by system events such as new bookings, task updates, job reminders, and more.

You can send SMS notifications to:

  • Admins

  • Providers

  • Customers

How to Connect Twilio:

To use SMS, you must connect your Twilio account. There are two options:

Option A: Use an Existing Twilio Account

  1. Go to Account Settings > Twilio

  2. Click Use Existing Account

  3. Enter:

    • Account SID

    • API Key SID

    • API Secret Key

  4. Click Connect Twilio

3. App Notifications

If they are created, app notifications appear directly inside the ScheduleDrop Provider and Admin App, notifying team members of:

  • New job assignments

  • Ratings or feedback

  • Reminders for upcoming jobs

These are delivered instantly in-app and are exclusive to Providers at this time.

Admins, staff, and customers do not currently receive app notifications.

Need Help?

If you're unsure how to get your Mailgun or Twilio connected — or just want help building the right messages — our support team is standing by.

Use the in-app chat widget or email support@scheduledrop.com for hands-on assistance.

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