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Set Up Twilio for SMS in ScheduleDrop

Learn how to connect Twilio to your ScheduleDrop account so you can send automated SMS notifications to customers, providers, and staff.

Written by Sam Arnold

What You’ll Learn:

  • What Twilio is used for

  • How to create and verify your Twilio account

  • How to get a phone number and API credentials

  • How to connect Twilio to ScheduleDrop

  • How to set up an SMS auto-responder

What is Twilio?

Twilio is a messaging platform that allows you to send and receive SMS and phone calls through third-party apps like ScheduleDrop. We integrate with Twilio to help automate reminders, confirmations, status updates, and more — sent directly to your customers and providers.

To use SMS inside ScheduleDrop, you'll need a Twilio account connected to your platform.

Create a free Twilio account here →

Step 1: Create Your Twilio Account

  1. Go to the Twilio sign-up page and create a new account

  2. Confirm your email address via the link they send

  3. Verify your phone number by entering the code they text to you

After verification, you’ll be taken to a setup screen. You can skip any steps you’re unsure of — you can always adjust settings later.

Click “Get Started with Twilio” to finish setting up your dashboard.

Step 2: Set Up Twilio for ScheduleDrop

Get a Phone Number

To send SMS from ScheduleDrop, you need a Twilio phone number. Make sure you add a card on file in order to activate your account so you are not stuck in a trial account.

  • Go to Phone Numbers > Manage > Buy a Number

  • Search by area code, select a number, and click “Choose This Number”

  • Confirm to finish setup

Your new number will be listed under Phone Numbers > Active Numbers

Create an API Key

You’ll need your API credentials to connect Twilio to ScheduleDrop.

  1. In Twilio, go to admin > Account management > Api Keys & Tokens

  2. Click Create API Key

  3. Fill in:

    • Friendly Name: Something like “ScheduleDrop Key”

    • Key Type: Main

  4. Click “Create API Key”

Copy and securely store:

  • API Key SID

  • Secret Key

⚠️ You will not be able to view the Secret Key again later.

Step 3: Connect Twilio to ScheduleDrop

Now that you have your number and credentials, connect Twilio in ScheduleDrop:

  1. Log into ScheduleDrop

  2. Go to Account Settings > Twilio

  3. Choose one of the following:

Option A: Use Existing Account

  • Paste the following values from Twilio:

    • Account SID (starts with “AC…”)

    • API Key SID

    • API Secret Key

  • Click Connect Twilio

You’re Done!

Once connected, you’ll see a confirmation in ScheduleDrop and can begin sending SMS messages based on booking events, task updates, reminders, and more.

Please Note: If your phone number is not A2P verified, you will not be able to send or receive text messages to your number

If you run into trouble during setup, contact us via the in-app chat or email support@scheduledrop.com for help.

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