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How to Cancel a Booking (One-Time or Recurring)

Cancelling is fast, clean, and always notifies the customer automatically. Here’s exactly how it works for both one-time and recurring jobs.

Written by Sam Arnold

Cancel a One-Time Booking

  1. Go to View Bookings

  2. Click the booking

  3. Click Actions (top-right)

  4. Select Cancel

  5. (Optional) Add a reason → Add a cancellation fee if needed → Confirm Cancellation

Booking instantly moves to the Canceled tab and any held payment is released.

Cancel a Recurring Series – Two Options

  1. Click any occurrence of the recurring job

  2. Click Actions → Add a cancellation fee if needed → Cancel

  3. Choose:

    • This booking only → cancels just that date (others stay)

    • All future bookings → cancels from this date forward

  4. Confirm Cancellation

Example: Cancel from the 29th onward → every job starting the 29th disappears. (View in video above)
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Example: Cancel only the 15th → that single Saturday is gone, the rest stay on schedule. (View in video above)

Done. Customer gets a polite cancellation notice, provider is unassigned, and your calendar stays spotless.

Questions? Message us anytime using the chat widget in the bottom-right corner or email support@scheduledrop.com.

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