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How to Charge a Cancellation Fee When Cancelling a Booking

Never lose money on last-minute cancellations. Charge your policy amount (or any custom fee) with one click—automatically billed to the card on file.

Written by Sam Arnold

Step-by-Step

  1. Go to View Bookings

  2. Click the booking you need to cancel

  3. Click Actions → Cancel

  4. Choose recurrence (only appears for recurring jobs):

    • This booking only

    • All future bookings

  5. In the Cancellation Fee section:

    • Select your pre-set policy fee (e.g. “$50 – Less than 24 hrs”)

    • OR type a custom amount for this specific case

  6. Click Confirm Cancellation

Instant result: - Booking is cancelled - Customer is notified - Card is charged the exact fee you entered - Revenue lands in Stripe within minutes

Works only on bookings paid by card. Cash/check bookings will not show the fee box.

Questions? Message us anytime using the chat widget in the bottom-right corner or email support@scheduledrop.com.

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