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How to Set Up Cancellation Fees

Stop no-shows from costing you money. Create tiered policies (24 hrs, 48 hrs, etc.) and charge automatically when someone cancels late.

Written by Sam Arnold

How to Get Here

Click Account → Cancellation Fees

Create a New Policy in 20 Seconds

  1. Click Create Policy

  2. Cutoff Hours: enter how many hours before the job (e.g. 24, 48, 2)

  3. Fee Type:

    • Flat → $25

    • Percentage → 50%

  4. Apply to: pick the booking form(s) this rule covers (Cleaning, HVAC, etc.)

  5. Click Save

Policy is now live across your entire account.

How It Works When Cancelling

  1. Open any booking → Actions → Cancel

  2. All matching policies appear automatically

  3. Pick the correct one OR type a custom amount

  4. Confirm → card is charged instantly, customer notified

Edit or Delete Anytime

  • Edit Fee → change hours or amount

  • Delete Fee → gone forever

Set it once, forget it, and get paid even when they don’t show.

Questions? Message us anytime using the chat widget in the bottom-right corner or email support@scheduledrop.com.

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