What does this change in Scorebuddy?
Agents can flick between their manual score and AI score Dashboards by way of a toggle (we've added this toggle to their Scores page, too!)
The AI Dashboard features three tiles the Agent will be familiar with from their existing Scorebuddy Dashboard - Performance Summary, AI Scores and AI Scorecards.
Agents may see their overall performance or drill down into particular AI generated scores.
From an AI Score, an agent may Query an AI score, leaving their own written feedback. These scores then show as queried in the AI Score Log, and the queries can either be upheld or rejected by a human evaluator.
Enabling the AI Agent Dashboard
In order to enable the AI Agent Dashboard you must be a Global Admin. To turn this feature on:
Go to the Settings page which can be located within the dropdown menu in the top right corner when clicking on your name.
Once on the Settings page, scroll until you locate the setting labelled "AI Scores Toggle".
Toggle this setting to "On".
The AI Agent Dashboard is now enabled for all agents.
Toggling the Agent Dashboard to show Manual / AI Scores
Once the AI Agent Dashboard has been enabled within the settings, agents will then have the ability to toggle between AI submitted scores and manually submitted scores via the toggle located in the top right of their agent dashboard.
