Aircall
Direction
Duration
ID
Started At
Status
Tags
Amazon Connect
After Contact Work Time Limit
Agent Potential Quality Issues
Agent Quality Score
Channel
Connected To System Timestamp
Contact ID
Customer Potential Quality Issues
Customer Quality Score
Disconnect Timestamp
Duration
Initiation Method
Initiation Timestamp
Last Update Timestamp
Phone Type
Potential Disconnect Issue
Queue ID
Total Pause Count
Total Pause Duration In Seconds
Transcription Confidence
Dixa
Agent Reply Count
Closed At
Created At
Customer Reply Count
Direction
Handling Duration
Id
Initial Channel
Queue
Status
Tags
Total Duration
Transcription Confidence
Five9
Account Number
Agent Group
Call Date
Call Duration
Call Type
Campaign
Disposition
Skill
Talk Time
Freshdesk
Company
Created At
Custom Fields
Group
Priority
Response Date
Source
Status
Type
Genesys
ACD
Agent Replied To
Agent Reply Count
Agent talk
Agents Participating
Created At
Customer Reply Count
Customer talk
Direction
Interaction ID
IVR
Media Type
Other
Overtalk
Queue
Recording
Satisfaction Rating
Silence
Talk Duration (seconds)
Total Duration (seconds)
Transcription Confidence
Was Latest Responder
Wrapup Code
Helpdesk
Agent Email
Agent Id
Agent Name
Assigned To
Channel
Contact Id
Ended At
ID
Last Message At
Mailbox Id
Priority
Silo
Source
Started At
Status
User Id
HubSpot
Archived
Channel Name
Created At
Direction
ID
Inbox Name
Status
Updated At
User ID
Intercom
Agent Response Count
AI: AI Agent Participated
AI: Last Answer Type
AI: Rating
AI: Resolution State
AI: Source Type
Closed At
Conversation Rating
Created At
Custom Attributes (dynamic - labels pulled from the Intercom API)
CX Score rating
State
Tag
Team Name
Total Response Count
Type
User Response Count
Kustomer
Agent Display Name
Agent Email
Agent Reply Count
Brand
Channel
Created At
Customer Email
Customer ID
Customer Phone
Customer Reply Count
Id
Message Count
Rating
Satisfaction
Status
Sub Status
Tags
Updated At
LiveChat
Agent Reply Count
Continuous
Created At
Customer Reply Count
Email Follow Up
Id
Pinned
Score
Tags
Thread ID
UnReplied
Was Pinned
LivePerson
Agent Reply Count
Campaign
Close Reason
Conversation End Time
Conversation ID
Created At
Customer Reply Count
Duration
End Time
Full Dialog End Time
Goal
Group
Last Updated Time
Latest Agent Group
Latest Handler Skill
Satisfaction
Sentiment
Sentiment evolution
Source
Status
Nice (CXone)
Abandoned
Agent Seconds
Callback Time
Campaign Name
Contact Start Date
Country
End Reason
From Address
Hold Seconds
In Queue Seconds
Is Outbound
Last Update Time
Location
Master Contact Id
Media Type Name
Primary Disposition Id
Skill Name
Subject
Total Duration Seconds
Transcription Confidence
OpenAPI
The filters available for the OpenAPI integration will depend on the metadata fields which the customer elects to send with their interaction data
Salesforce
Salesforce filters are fully dynamic. Filter names are pulled from the customer's Salesforce field configuration. They are grouped by object type with the following prefixes:
Case - e.g. "Case - Subject", "Case - Status"
Case Comment - e.g. "Case Comment - {field label}"
Case Feed - e.g. "Case Feed - {field label}"
Chat Transcript - e.g. "Chat Transcript - {field label}"
Email Message - e.g. "Email Message - {field label}"
Events - e.g. "Events - {field label}"
Tasks - e.g. "Tasks - {field label}"
TalkDesk
Disposition Code
Disposition Set
Hold Time
ID
Start At
Talk Time
Total Time
Type
Wait Time
Zendesk
Channel
Created At
Custom Ticket Field
Due At
Group
Organization
Priority
Status
Subject
Tag
Ticket ID
Type
Updated At