Selecting a Scorecard from the list and clicking on the 'More' button and in the dropdown menu find and click on 'Copy' to create an exact copy (including Event types, Causes and Comments if any) of the Scorecard which can be renamed and modified.

Scorecards can be Archived if it is no longer needed. Archiving a Scorecard can be done through the Scorecards page and finding the 'More' button. In the dropdown menu find and select 'Archive'.

The user must Archive a Scorecard before they can delete the Scorecard. Archived Scorecards can be found and restored or deleted: Scorecards - Archive - Unarchive/ Delete

Note:

Previously recorded scores using the deleted scorecard will still be available and unaffected by the deletion, however they will not be available on the Agent Dashboard or the Supervisor Dashboard anymore.