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How can I see the different answer choices in the Calibration report?
How can I see the different answer choices in the Calibration report?
Jordan McGovern avatar
Written by Jordan McGovern
Updated over 7 months ago

Comparing Answers:

You can compare the answers selected by the calibrators with the answers in the benchmark score by clicking on the dropdown arrow by the agent name to expand the details for that particular score.

The benchmark score can also be updated in this view should the original score be deemed to be inaccurate.

calibration_report_benchmark-min.gif
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