Skip to main content
All CollectionsScorebuddy useFAQ
I seem to have been logged out in the middle of Scoring an agent
I seem to have been logged out in the middle of Scoring an agent
Jordan McGovern avatar
Written by Jordan McGovern
Updated over 8 months ago

That May Not Have Been An Accident

Sometimes it can take quite a while to complete a score, or you leave your desk mid-score and return to find that you have been logged out of Scorebuddy.

Scorebuddy maintains a session with you the user, in order to properly function. Each time you save a Score or perform any other action, you let Scorebuddy know that you are "still here", however, if there is quite a while between actions, Scorebuddy will end this session, and log you out, in order to protect your account.

So Is My Work Lost?

Your work is not lost! When you log back in, you will receive a notification like the one below, informing you that you have a Draft of the previous score, and offering you the option of picking back up where you left off. Simply click the "Resume" link and you will be brought back to exactly the point in the Score that you last were at.

mceclip2.png

Also, the system offers the option to see a list of all Draft Scores that you currently have saved to the system.

mceclip1.png

Click "Resume" on the result you wish to continue working on

mceclip3.png
Did this answer your question?