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How to install an Amazon Connect integration

Setting up Amazon Connect Integration

Jordan McGovern avatar
Written by Jordan McGovern
Updated over a week ago

Note: You will require the assistance of an AWS Admin to obtain these details, they are not directly available in the Amazon Connect application itself

API ID & API Secret (AWS Access Key ID & Secret Access Key)

These are your AWS credentials, often used for API authentication (including S3 and Connect APIs):

Log in to the AWS Management Console.

Navigate to the IAM (Identity and Access Management) dashboard.

In the left navigation pane, click Users.

Select the user whose credentials you want to use.

Go to the Security credentials tab.

Under Access keys, you will see the Access key ID (API ID) and can reveal or download the Secret access key (API Secret). If no keys exist, you can create a new one here. Save these securely; you cannot view the secret again after closing the dialog.

Instance ID (Amazon Connect Instance ID)

Go to the Amazon Connect console: https://console.aws.amazon.com/connect/

On the Instances page, find and click your instance alias (the name of your Connect instance).

On the Account overview page, look in the Distribution settings section.

The full instance ARN will be shown. The string after instance/ in the ARN is your Instance ID.

Base URL (Amazon Connect or API Gateway Base URL)

For Amazon Connect:

The base URL is typically in the format:

https://<instance-alias>.my.connect.aws

You can find this on the Instances page in the Amazon Connect console, as the Access URL.

S3 ID & S3 Secret (S3 Access Key ID & Secret Access Key)

These are the same as your AWS Access Key ID and Secret Access Key (see API ID & API Secret above). Use the credentials for an IAM user with permissions to access the required S3 buckets.

S3 Region

Go to the AWS Console and open the S3 service: https://console.aws.amazon.com/s3/

In the list of buckets, click the name of your desired S3 bucket.

Click the Properties tab.

The Region for the bucket will be displayed in the properties section.

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