The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool:

- Agents and supervisors can easily compare Customer Sentiment and Quality results in one place.

- Surveys are initiated at the ‘Moment of Truth’ i.e. immediately or soon after the customer interaction with the agent.

- Send the survey invitations by email or SMS.

- Customer service department own the entire process, so not reliant on other departments to survey customers.

Complete the picture by combining your internal Quality and Customer Sentiment scores on a single platform. Scorebuddy’s integrated customer surveys gather customer satisfaction (CSAT) and Net Promoter Scores (NPS) post interaction and tie them back to the agent giving agent, supervisor, team and group satisfaction scores.