If the Employee can't see the Survey on the Agent Dashboard, the Settings should be checked both in Scorebuddy and in Surveys.

In Scorebuddy, any Global Admin or Group Admin, should click on their name – top right-hand corner and select from the drop-down Survey Settings. You’ll need to check whether the Employee’s visibility is enabled.

In Surveys, the Global Admin or Group Admin should select the Survey and from the Actions drop-down go to Settings to check whether the Group and Team assigned are the correct ones and the Survey is locked.