All visualisations within ScorebuddyCX BI are built using a combination of metrics and attributes.
What is a Metric?
A metric is a measurable value within ScorebuddyCX. For example, the % score acheived, the number of scores logged or the number of scores below target.
Within ScorebuddyCX BI, you can identify which values are metrics based on the symbol to the right of the name.
Anything with an orange marker beside it denotes a metric.
What is an Attribute?
An attribute is a business concept such as Group, Team, Staff, Cause or Score Month. Attributes are used to give context to the metrics within a report.
Attributes in ScorebuddyCX BI are denoted by a green marker beside the name.
To see a glossary of the metrics and attributes available in ScorebuddyCX BI please click here.