What to do in a power cut

If your power goes out, firstly check if other homes in your area are affected - see if the streetlamps are on, or if your neighbour’s electricity supply has gone off.

If your neighbours’ power is still on: Check your trip switch if you have one (you’ll usually find it in your fuse box - it will be either black or red). If it has tripped, turn off all your appliances and then reset it to the ‘on’ position. If it continues to trip, call a qualified electrician.

If you think it is a power cut: Find out by typing in your postcode here. You can report a power cut as well as damage to electricity power lines and substations by calling 105 from your mobile or landline.

Read more information on power cuts and find your electricity network operator.

If it’s not a power cut and you are a Pay As You Go customer: Your prepayment meter could be off supply. Before notifying us of a meter fault, make sure you have enough credit in your meter first - this may be why your power is off.

If your meter is still not working we’ve got more help below: