Pre-payment meter off-supply

If you are off-supply, there are a few things to check before notifying us of a meter fault. Firstly, please make sure you have enough credit in your meter and top up if you need to. For help with this – as well as steps to take if your meter is still not working – visit:

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Should you still need support, please first chat to us on our live webchat at scottishpower.co.uk/livechat. If your issue remains unresolved, please contact us.

Last updated: 2 February 2023