How do I make a complaint?
We work with AXA Assistance to provide Plumbing, Drains and Electrical Emergency Insurance. If you’re unhappy with the service you have been provided, AXA Assistance will deal with your complaint. They will always aim to get it right, first time, every time, however, if you’re not happy they will try to put it right straight away. You can contact AXA Assistance by:
Phone on 01737 815 913 (lines open Monday to Friday 8am -5pm
E-mailing at homeemergencycomplaints@axa-assistance.co.uk
Or in writing at Customer Relations – Home Emergency Inter Partner Assistance S.A . UK Branch, The Quadrangle, 106-118 Station Road, Redhill, Surrey RH1 1PR, UK
Last updated: 15 December 2022