Information on how to close your account once you moved out your property and the details required.
How and when should I let you know that I’m moving out of my current home?
Please let us know when you're moving out of your current home so we can process your home move. If you contact us prior to your move date, we’ll base your final bill on estimated readings, unless up-to-date meter readings are provided.
If you have an online account, the easiest and quickest way to complete your home move is through your online account. Please ensure you have the information below to hand, login to your account and select the ‘Moving Home’ option.
If you do not have an online account, please call us on 0800 280 2940 with the details below and we will help process your home move. Our contact centres are open Monday to Friday 9am until 5pm.
Here’s what you’ll need:
The date you're no longer legally responsible for the property
Your new address
Who’s moving in or contact details for the landlord/letting agents (if applicable)
Meter readings. This will allow us to finalise your bill and complete the move out process. If you don’t have access to these, we’ll rely on an estimate.
Bank details to pay your final bill (if applicable
I didn’t take final meter readings when I moved home, how will this affect my final bill?
If someone new has moved into your old home, we may be able to use their opening meter reading(s) as your final one. However, if we can’t obtain actual final meter readings then we may estimate your final bill based on your previous consumption. We’ll aim to then issue a final bill to your new address within 14 days of your move out date, but it can take up to 6 weeks. You can find out if your bill has been based on estimated readings by logging in to your online account or downloading the free ScottishPower App. You can also check the front page of your bill, where you will see an orange ‘estimated’ or ‘actual readings’ stamp at the top right-hand side.
I've moved home and have a credit balance – how and when will I get my refund?
We’ll send a copy of your final bill(s) to your forwarding address. This usually arrives within 14 days of your move out date, but it can take up to 6 weeks. If you pay your bills by Direct Debit, please don’t cancel your payment as this allows us to refund any credit to you. If you’ve cancelled your Direct Debit or used a different payment method, we’ll issue a refund for any money owed to you via cheque, which will be posted to the forwarding address provided within 10 days of issuing your final bill. Please note, your Direct Debit will be cancelled once your final bill has been settled.
How can I pay my final bill
Details on how you can pay your final bill can be found in the Payment Methods page.
Who supplies my new home?
You can find the gas supplier for your new home by visiting the Meter Point Administration Service portal. Alternatively you can call their Helpline on 0870 608 1524.
To find out the electricity network operator and their contact details, please visit the Energy Networks Association website and input your new address details into their search tool.
Last updated: 14 September 2023