When will I receive my final bill?

Your final bill will be with you within six weeks from the date you switch to your new supplier. If you're a dual fuel customer, you may receive a separate bill for each fuel.

When will I receive my refund from ScottishPower?

We will issue a final bill and if this has a credit, we’ll refund you automatically.

If you pay by Direct Debit and you have not cancelled this, we’ll refund you directly into your bank account. Otherwise, we’ll send you a cheque. Either way, your refund will be with you within 10 working days from the date on your bill.

Last updated 24th February 2023