Appointment
How do I book a smart meter installation?
You can schedule a convenient appointment easily online here.
We have videos that provide information on what happens on the day of your appointment. Please click on the video below that relates to the type of Smart meter you are having installed
I have an appointment to have a smart meter installed and I need to change it.
Should your circumstances change, you can reschedule your smart meter install appointment. Please let us know at least 24 hours in advance of the appointment date and time. You can do this in several ways:
Via the manage my appointment link on your appointment booking reminders
By calling 0800 559 3311 - our lines are open Monday to Friday, 10am to 8pm and Saturday, 10am to 2pm.
Why have I been told I can’t get a smart meter?
There are a number of reasons why your installation may not be possible at this stage. For example,
Our installers may not have reached the area where you live
Your meter type may not be supported by a smart meter equivalent yet
Your property type may have some physical barriers preventing a smart meter install, such as poor signal strength
If you haven’t already done so, you can register your interest and we’ll be in touch as soon as we’re able to install a smart meter at your property.
Will I be charged for a smart meter?
A smart meter installation comes at no extra cost to you and includes an In-Home Display (IHD) that allows you to monitor your energy usage. You currently pay a very small maintenance charge with your existing meter which is built into your bill, and this also applies to smart meters.
Do I have to get a smart meter?
The UK Government requires energy suppliers to install smart meters in homes and business across Great Britain by the end of 2025. At present it is your decision whether to accept them, unless your meter is faulty or at the end of its certified life where a smart meter may be the only meter we have available. However, smart meters bring lots of benefits and could help you save money on your energy bills.
For more information and for general Energy Efficiency advice please visit scottishpower.co.uk/energy-efficiency.
You can also visit the Smart Energy GB (SEGB) website for further information.
If my meters need upgraded, will they be replaced with smart meters? Where will the new meters be installed?
Yes, if your gas and electricity meters require to be replaced then we will install smart meters. You will only need one In-Home Display (IHD) to view your usage for both gas and electricity.
Typically, they’ll be installed in the same location as your existing gas and electricity meters.
Click here for further information.
Last updated 3rd April 2023