Monthly and Quarterly Bill
If you are on our monthly bill payment scheme you will receive a bill every month, which you must pay in full.
If you are on our quarterly bill payment scheme you will receive a bill around every 90 days, which you must pay in full.
Please make sure that you provide regular meter readings as this will ensure your bills are accurate and you only pay for the energy you’ve used.
You can make your bill payment via any of the methods mentioned above.
During the winter period you may notice that your bills increase. This is common as energy consumption tends to increase during the colder months.
Please click on our video below for details on how your bill is calculated
Monthly Cash Plan
By making monthly payments you can spread your energy costs across the year.
We’ll send you a monthly payment request detailing the amount you need to pay and the date the payment is due.
You can make your monthly payment via any of the methods mentioned above.
We’ll regularly review your monthly payments, based on what you’ve paid and the energy you’ve used, to help keep your payments as accurate as possible.
We’ll issue a statement approximately every 90 days which will show the amount of energy you've used, the payments you’ve made for the previous 12 months and your account balance.
Unpaid Bills
When an invoice remains unpaid, we will engage with our customers through a range of correspondence methods at different stages of the communications journey. We will use letter, email, and SMS during these stages that provide relevant information and prompt customers to contact us if they are struggling to pay.
We understand that it’s a challenging time for our customers. If you are struggling to afford your energy, please contact us as soon as possible to let us know if you are finding it difficult and we’ll work together to find the right solution for you. We can discuss a repayment plan that works for you. We can also advise you of other organisations that may be able to help.
Additional Support
For further information on contacting us and what help is available if you're struggling to pay your energy bills please view our Help Paying Your Bill section.
This includes support from ScottishPower Hardship Fund and our Warm Home Discount Scheme within ‘Ways we can support our customers’ section.
Additionally there are links to external groups such as StepChange and MoneyHelper that can offer free and independent help and advice Independent help and advice.
What happens If I don’t pay?
We want to help you manage your energy arrears and avoid it building up further so let us know if your finding it difficult so we can help you find the right solution. However, if there is an outstanding balance on your account and we can’t reach you, we may have to take extra steps. We may use letter, email, texts or phone calls to contact you. We will take into consideration your individual circumstances whilst doing so.
We may do one or more of the following:
Pass your details to a Debt Collection Agency.
If suitable fit a Pay As You Go meter. If you have a smart meter, we can change the mode to Pay As You Go.
We may also register a payment default against you with credit reference agencies, which could impact your ability to obtain credit.
Domestic customer charges
We may apply the following fees if your bill is paid late or if additional action is required:
£10 late payment fee if bill is unpaid after 14 days
£20 additional fee if bill remains unpaid after 28 days
£33.28 if we need to pass to debt collections agency / visit your home
£150 if we need to apply for a warrant to fit a prepayment meter *
We may apply the following fees if your final bill is paid late or if additional action is required.
£10 late payment fee if bill is unpaid after 14 days
£20 additional fee if bill remains unpaid after 28 days
£28 fee if we need to pass to debt collections agency
Refunds
If you have supplied us with accurate meter readings and your account has a credit balance, please contact us to arrange a refund if you require this. This will be issued by cheque.
If your bill has been estimated, please supply accurate meter readings and we’ll then calculate if any refund is due.
Last updated: 29 March 2023