Everything you need to know if your tariff is ending.
We'll be in touch by email or letter around 2-4 weeks before your tariff ends. We'll let you know what happens next, and help you choose our best available deal for you. If you are an online customer, we'll also post a message on your online account inbox, to let you know about the next steps.
If you don’t choose a new tariff or change supplier, we’ll automatically transfer you to our Standard Variable tariff when your tariff comes to an end.
I can't find my letter or email - what should I do?
Email: Please check your junk/spam folder. If you still can't locate it, log in to your online account to see a message from us detailing what happens next.
Letter: If you have received your letter but can no longer find it, please contact us.
Last updated: 23 February 2023