Where can I find instructions for my In-Home Display (IHD)?
Our IHD guide and other help on your smart meter is available here.
If you have a Pay As You Go smart meter, please watch our short video for help and tips on how to use your IHD
If you have a smart credit meter, please watch this short video for help and tips on how to use the IHD
Where should I place my In-Home Display (IHD)?
Like all wireless devices, the In-Home display can sometimes experience low signal or lose signal completely with your smart meters, so make sure you keep it in a place where it’ll maintain signal.
Many customers keep their IHD in the kitchen but make sure that the IHD maintains a signal with the meter in whichever location you choose.
The internal battery* allows you to carry the IHD around the house to investigate the effects of turning appliances on and off. This battery will last for approximately 1 hour before it needs to be reconnected to the power source.
*Over time if you experience problems, it could be necessary to check if the internal battery needs to be replaced.
How long will the charge last on my In-Home Display (IHD) if I leave it unplugged?
A fully charged IHD will last approximately 1 hour when left unplugged from the mains supply. The low battery icon flashes when approximately 15 minutes use remains, at which point you should recharge the device.
Why is my In-Home Display (IHD) blank or displaying dashes where the data should be?
Like all wireless devices, your IHD can sometimes experience low signal strength or lose signal completely with your smart meter(s). The easiest way to correct this is to press the on/off button on the back of your IHD for 10 seconds and move it closer to where your smart meter is located. Then turn your IHD back on and this should restore the connectivity and it will begin to display your data. Your data will normally be refreshed within 30 minutes. If you continue to experience problems with your IHD, please get in touch.
If my In-Home Display (IHD) loses charge, will my consumption history still have been recorded?
Yes, the smart meter stores your consumption data and once your IHD is powered back on it will retrieve your consumption information from your meter and be visible on the display. Your data will normally be refreshed within 30 minutes.
I have a smart meter and have changed my tariff online. Why has this not updated on my In-Home Display (IHD)?
When you change your tariff, it can take up to 7 days to be reflected on your IHD. Please be assured that this will not impact your bill in any way and that you will be billed on your new tariff rates even if they have not yet updated on your IHD.
My In-Home Display (IHD) is showing that I have used significantly more energy today than on other days, is this correct?
Your new IHD provides you with near real-time updates on your energy usage and shows your consumption history. Most people’s consumption varies day to day and may be different due to several factors. For example, having more people in the house normally leads to higher consumption or having set days for washing and drying clothes could mean you use more energy on certain days. You can find helpful energy efficiency advice on our website.
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