We send you an annual statement to show your energy use for the year. This is for your information and shows your current account balance.

Why do I need to provide a final meter reading?

We need a final meter reading to accurately measure the amount of energy you've used, which allows us to arrive at a correct account balance and then issue your final bill.

Why does my final balance show a debt?

There are a number of reasons why your final account balance may show debt.

• The final balance could be based on estimated readings (if this is the case, please contact us to provide your correct final readings). Please note, there may be times your smart meter stops communicating with us and we may need to rely on an estimate.

• There could be missing payments that haven’t registered on your account. If so, please contact us with the missing payment information (value, date of payment).

• If you had any debt transferred onto your meter you may not have completed the repayment plan before leaving the property, in which case the balance will now be due for payment.

• Daily standing charges are applied to the meter each day and if top ups are not made to cover these, then a debt may accrue

The below video provides further details on your Pay As You Go bill

How can I get a replacement barcode?

If you have damaged or lost your barcode, you can find and view your barcode by logging into the ScottishPower App. Alternatively, if you set up your account with an email address, an email would have been sent to you, which includes your barcode. We can also arrange for a new barcode to be issued to you. Please note that we no longer issue payment cards, so you will need to keep this barcode safe.

You can get in touch via our livechat 7 days per week 7am – 11pm, it’s the quickest way to contact us. Our phone lines are prioritised for vulnerable customers, but if you still need help, contact us on 0345 270 0700.

Last updated: 8 May 2023