If you are using ScreenCloud Arc on a secure corporate network, school, or via a VPN, your firewall may block the connection to our servers or the third-party apps you use to display content.
To ensure a seamless experience, please provide this list to your Network Administrator or IT Department to have these domains and ports whitelisted.
Essential ScreenCloud Services
These domains are required for the ScreenCloud Arc Content Management System (CMS) to load, for screens to pair, and for ScreenCloud content to display on hardware.
Primary Domains
*.screen.cloud
*.screencloud.com
*.screencloudapp.com
*.screencloudapps.com
*.firebaseapp.com
*.firebaseio.com
firestore.googleapis.com
Ports to Open
443 (HTTPS)
8700, 8701, 8702 (For local communication on certain players)
App-Specific Whitelisting
ScreenCloud Arc supports various "Feeds" and "Apps" to automate your content. Depending on which integrations you use in your Collections or Layouts, you must whitelist the following:
Canva
canva.apps.screencloud.co
*.canva.com
googletagmanager.com
Clock & Timers
clock.apps.screencloud.com
gstatic.com
Embed app
whitelist the site used in the app
Facebook Social Feeds
facebook.com
*.fbcdn.net
screencloud.auth0.com
Geckoboard
*.geckoboard.com
*.typekit.net
Google Fonts (Used by various apps)
fonts.googleapis.com
fonts.gstatic.com
Google Workspace (Sheets, Slides, Calendar)
*.google.com
*.googleapis.com
*.gstatic.com
Image & Video in Collection Posts (Quick Posts)
cdn.filestackcontent.com
*.filestackapi.com
*.imgix.net
Microsoft (Teams, OneDrive, SharePoint, Viva)
login.microsoftonline.com
*.sharepoint.com
*.sharepointonline.com
*.imagedelivery.net
Microsoft Excel
login.microsoftonline.com
aadcdn.msftauth.net
Monday.com
*.monday.com
RSS Feeds
apps-backends-rss.herokuapp.com
logo.clearbit.com
whitelist the source used in the app
Slack
slack.com
*.slack-edge.com
Sports Scores
thesportsdb.com
Vimeo
vimeo.com
*.vimeocdn.com
Weather & Air Quality
weather.apps.screencloud.com
cdnjs.cloudflare.com
YouTube
*.youtube.com
*.ytimg.com
*.googlevideo.com
Hardware
If you are using ScreenCloud’s proprietary hardware (Station P1 or P1 Pro), ensure these additional Amazon Web Services domains are whitelisted for system updates:
ScreenCloud OS Hardware
*.iot.us-east-2.amazonaws.com
*.s3.us-east-2.amazonaws.com
Email Whitelisting
To ensure you receive authentication codes, password resets, and support updates, please whitelist:
Troubleshooting for Network Related Issues
If an app or ScreenCloud player is failing to load, try connecting your computer or player to a mobile hotspot or a network without firewall restrictions. If the app works there but not on your office Wi-Fi, this confirms a firewall or whitelisting issue.
If an app still doesn’t load on a mobile hotspot, it may be restricted by region (for example, blocked in certain countries). In this case, the issue is outside of ScreenCloud’s control, and we recommend using alternative content or apps that are accessible in your region.