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Fire OS Hardware and Player

Supported Amazon Fire OS devices for ScreenCloud Arc, minimum requirements, how to install and set up the Fire OS player, and how to manage and troubleshoot it.

Amazon Fire TV Sticks, Fire tablets, and Fire TV Edition smart TVs run ScreenCloud's Fire OS player. Fire OS is based on Android, so the player behaves similarly, but hardware and setup differ enough to warrant their own article. You do not need Amazon Prime to use ScreenCloud on these devices, just a free Amazon account.

If you want to use a Fire OS media player, we recommend the Amazon Signage Stick. It's purpose-built for digital signage and avoids the Fire OS 8 permission issue described below. See How to Set Up ScreenCloud on the Amazon Signage Stick for Digital Signage to get started.

Read this before buying new Amazon hardware. Every Fire TV Stick Amazon currently sells runs Fire OS 8, which blocks a permission the player needs for Start at Boot and does not expose a way to grant it without ADB tooling. Until that changes, a new Fire TV Stick is not a straightforward purchase.


Fire OS Hardware

Minimum requirements

  • Fire OS 7. Fire OS 8 is usable but requires an additional manual permission fix, covered under Fire OS Player Management below.

  • A stable internet connection, with Ethernet preferred over WiFi where the device supports it

Not supported

  • Current-production Fire TV Sticks running Fire OS 8, including the Fire TV Stick 4K Plus, Fire TV Stick 4K Select, Fire TV Stick HD, the 2nd Gen Fire TV Stick 4K Max, and the 2nd Gen Fire TV Stick 4K. These are not supported out of the box. They can be made to work with the ADB permission fix under Fire OS Player Management, but that is an advanced, unsupported workaround rather than a recommended path.

  • Fire TV, Fire TV Stick, and Fire TV Cube models from 2017 and earlier

  • Fire tablets and Kindle Fire models from 2017 and earlier

  • The Toshiba Element 4K Fire TV Edition TV (2017) and any Fire TV Edition or Fire TV built-in TV older than 2018

Nothing in the current Fire TV Stick lineup is straightforwardly recommended, for the Fire OS 8 reason above. The following are recommended where they are still the best option in their category.

Category

Model

Fire tablet

Fire Max 11 (2023)

Fire HD 10 (2023)

Fire HD 8 (2022)

Fire TV Edition / built-in smart TV

Fire TV Omni QLED Series (2022/2023)

Fire TV Omni Series (2021)

Fire TV 4-Series (2021)

Fire TV 2-Series (2022/2023)

These run Fire OS 7 and work without the Fire OS 8 workaround, but are discontinued, so they can only be sourced secondhand.

Category

Model

Fire TV consumer media player

Fire TV Cube, 3rd Gen (2022)

Fire TV Stick 4K Max, 1st Gen (2021)

Fire TV Stick, 3rd Gen (2020)

Fire TV Cube, 2nd Gen (2019)

Fire TV Stick 4K, 1st Gen (2018)

Fire tablet

Fire 7 (2022)

Fire HD 10 (2021)

Fire HD 8 (2020)

Fire 7 (2019)

Fire HD 8 (2018)

Fire TV Edition / built-in smart TV

Toshiba and Insignia 4K and HD Fire TV Edition models, 2018 to 2021


Fire OS Player Setup

Setting up a Fire TV Stick

  1. Insert the batteries into the remote.

  2. Connect the Fire TV Stick to power and plug it into an HDMI port on your display.

  3. Turn on the display and select the matching HDMI input.

  4. Follow the on-screen setup: select your language, connect to WiFi, and sign in with an Amazon account.

Setting up a Fire tablet

  1. Connect the tablet to power.

  2. Follow the on-screen setup: select your language, connect to WiFi, and sign in with an Amazon account.

  3. If this device is solely for signage, decline parental controls, social network prompts, and Alexa, and skip any payment setup.

Setting up a Fire TV Edition or Fire TV built-in TV

  1. Power on the TV and follow the setup screens: language, WiFi, and Amazon account sign-in.

  2. When asked to choose your experience, select Full rather than Basic. Basic restricts access to the Amazon Appstore, which the player needs.

  3. Decline parental controls, popular app suggestions, and Alexa if this TV is solely for signage.

Installing the ScreenCloud Player

  1. From the device home screen, search for ScreenCloud in the Amazon Appstore.

  2. Select the ScreenCloud Player app and select Download.

  3. Open the app. On first launch you will be offered Start at boot. Enable it for a signage device. This can be changed later in the settings sidebar.

Pairing the screen

The player displays a pairing code once it launches. Log in to your ScreenCloud account, add a new screen, enter the code and give the screen a name. You can then assign content to it.


Fire OS Player Management

Settings sidebar

Open the side menu with the Amazon remote, or by swiping right if the device has a touchscreen, while the player is running. Because Fire OS is based on Android, the sidebar options match the Android player: clear cache, reload, reset pairing, daily restart, and version and device information.

Sticky Mode

Sticky Mode locks the player to the screen so it cannot be exited accidentally, similar to kiosk mode on other platforms. With Sticky Mode on, the only way out of the player is pressing the back button three times in a row on the remote.

Toggle it from the same settings sidebar. If a device gets stuck in Sticky Mode and pressing back three times does not exit it, try clearing the player's cache, reinstalling the player, or power cycling the device.

Disabling the screensaver

Amazon's screensaver activates independently of the player and will interrupt content if left on.

  1. Close the player by pressing the home or back button three times.

  2. From the Fire TV home screen, go to Settings, then Display and Sounds.

  3. Select Screensaver, then Start time.

  4. Set it to Never.

Using a smartphone as a remote

If a physical remote is lost or its battery has died, the free Amazon Fire TV app, available for Android and iOS, can control the device over the same WiFi network. It supports navigation and selection, which is enough to check player settings or find the device's Fire OS version. It cannot power the device off, which the physical remote can.

Enabling the player on Fire OS 8 (advanced)

Fire OS 8 blocks the Display over other apps permission (SYSTEM_ALERT_WINDOW) that Start at Boot and auto-boot depend on, and gives no way to grant it from the device's own settings. The player will show a "This app requires an additional permission" message that cannot be cleared through the UI.

The only way around this is granting the permission over ADB from a computer on the same network. This is an advanced, unsupported process. If you can use the Amazon Signage Stick or PIXI instead, that is the better route.

1. Enable developer mode on the Fire TV Stick

  1. Go to Settings, then My Fire TV, then About.

  2. Select the device name and press it 7 times until a "you are already a developer" message appears.

  3. Go back to My Fire TV, select Developer options, and turn ADB debugging on.

2. Find the device's IP address

Go to My Fire TV, then Network, and note the IP address shown.

3. Install ADB on your computer

Download the platform tools for your operating system from Android's developer tools page, and unzip them somewhere easy to find.

4. Connect and grant the permission

  1. Open a terminal in the folder where you unzipped the tools.

  2. Run adb devices to start the ADB daemon.

  3. Run adb connect followed by the device's IP address.

  4. On the Fire TV Stick, accept the "Allow USB Debugging?" prompt.

  5. Run adb devices again to confirm the device is listed and connected.

  6. Run: adb -s [IP address]:5555 shell cmd appops set io.screencloud.player SYSTEM_ALERT_WINDOW allow, replacing [IP address] with the device's address.

  7. Open the ScreenCloud Player on the Fire TV Stick. The permission error should be gone, and Start at Boot should now work.

Managing multiple Fire TV Sticks with one Amazon account

One Amazon account can sign in on any number of Fire TV Sticks at no extra cost, and an Amazon Prime subscription is not required. This applies to installing and running the ScreenCloud Player across all of them. Charges only apply if you use other paid Amazon services, such as Prime Video or Music, on those devices.


Troubleshooting ScreenCloud on Fire OS

Work through these before contacting support. For anything not covered here, check the known errors and fixes below this table.

Step

Task

How to do it

1

Clear the cache

Open the settings sidebar with the remote and select Clear Cache.

2

Power cycle the device

Turn it off for a few minutes, then back on.

3

Update Fire OS

Go to Settings, then My Fire TV or Device & Software, then About, then Check for System Update, and install any update available.

4

Update the ScreenCloud Player

Check the version in the settings sidebar. Devices installed from the Amazon Appstore update automatically when connected to the internet.

5

Check the WiFi signal strength

See Checking WiFi signal strength below.

6

Check for a "License Expired" message

See License expired message below.

7

Check the power adapter

Use the original adapter and confirm it isn't faulty.

8

Check for overheating

Confirm the device has proper airflow.

9

Remove unnecessary apps

Free up storage so the device is dedicated to the player.

10

Reinstall the player

Delete and reinstall from the Amazon Appstore.

11

Factory reset the device

Last resort. Reinstall the player afterwards.

If the problem persists after all of the above, the device may be faulty or underpowered for the content you are running.

License expired message

This message comes from Amazon's own app licensing system, not from ScreenCloud, and can affect any app on the device. Work through these in order.

  1. Go to Settings, then My Account, then Sync Amazon Content, to refresh app licenses.

  2. Clear the ScreenCloud Player's cache.

  3. Confirm the player is up to date, or enable automatic updates.

  4. Remove unused apps to free up storage.

  5. Unplug the device from power for about 10 seconds, then reconnect it.

  6. Check whether other apps also show the message. If they do, this confirms the issue sits with Amazon's licensing system rather than ScreenCloud, and Amazon Support is the right next step.

Checking WiFi signal strength

Press Home on the remote, then go to Settings, then Network. Select your network name and the signal strength is shown in the right-hand column.


FAQ

Do I need Amazon Prime to use ScreenCloud on a Fire TV device?

No. A free Amazon account is all that's required. Prime is not necessary, and one Amazon account can sign in on any number of Fire TV Sticks at no extra cost.

Should I buy a new Fire TV Stick for ScreenCloud?

Not straightforwardly. Every current-production Fire TV Stick runs Fire OS 8, which blocks the permission Start at Boot depends on and has no in-device fix. The Amazon Signage Stick or ScreenCloud PIXI are better choices for new purchases.

Can I still use a Fire TV Stick I already own that's running Fire OS 8?

Yes, with a caveat. It will run the player, but Start at Boot needs the ADB permission fix under Fire OS Player Management, which requires a computer and some technical comfort. Without it, the player won't relaunch automatically after a power cycle.

Why does my screen show the Fire TV home screen instead of my content?

Consumer Fire TV devices are built to return to the home screen more readily than dedicated signage hardware. Sticky Mode reduces this, and enabling Start at Boot means the player relaunches automatically if it does get exited. The Amazon Signage Stick avoids this behavior by design.

What is Sticky Mode and should I turn it on?

Sticky Mode locks the player to the screen so it cannot be exited by accident. For any unattended, permanent installation, turning it on is worthwhile.

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