Cache lets the ScreenCloud Player keep showing your last content if a device loses its internet connection. Once a piece of content has played through at least once, the device stores it locally and can keep playing it during a connectivity drop. Streaming content such as YouTube, Vimeo, and live news feeds needs an active connection and cannot be cached.
Clearing the cache is worth trying when a screen is showing stale or outdated content that doesn't match what's set up in your account, since it forces the device to drop what it has stored and fetch everything fresh.
Clearing the cache remotely from your ScreenCloud account
The simplest method, where available, is from the Screens section of your ScreenCloud account rather than on the device itself.
Go to the Screens section of your account.
Find the screen and select its Clear Cache button.
Confirm the action.
The device will need at least one fresh playthrough of its content before it's cached again, so it can briefly play without protection against a connectivity drop right after clearing.
Remote clear cache is available for PIXI, Android, BrightSign, Fire OS, macOS, Windows, Tizen, webOS Signage, ScreenCloud OS, and the Browser player. It is not available for iPadOS or ChromeOS. For those two, clear the cache on the device directly, as below.
Clearing the cache directly on a device
Android
Open the ScreenCloud Player.
Swipe from the left edge of the screen, or press Back on some devices, to open the settings sidebar.
Select Clear Cache.
Fire OS (Amazon devices)
While viewing the player, press the Settings button on the Amazon remote.
Select Clear Cache from the menu.
BrightSign
The BrightSign player doesn't expose Clear Cache on the device itself. Use the remote method from your ScreenCloud account instead.
Browser (Web Player)
Click anywhere on the player to open the settings sidebar.
Select Clear Cache.
This applies whether the Web Player is running in a browser tab or installed as a desktop app.
ChromeOS
Open the player and, using a connected keyboard, right-click and select Settings.
Select Advanced Settings.
Select Clear Cache.
iPadOS
Open the player and press and hold anywhere on the screen for about two seconds to open the settings panel.
Select Advanced Settings.
Select Clear Cache.
macOS
Click anywhere on the player to open the settings sidebar.
Select Clear Cache.
PIXI
Point the remote at the device and press the ≡ (menu) button, or hold and press OK, to open the settings sidebar.
Select Clear Cache.
Samsung Tizen
Press the yellow C button or the Info button on the remote to open the settings sidebar.
Select Clear Cache.
LG webOS Signage
Press S.MENU on the remote to open the side menu.
Select Clear Cache. The player restarts automatically.
Windows
Right-click the player and select Toggle Menu.
Select Clear Cache.
ScreenCloud OS
There is no Clear Cache option in the player's own side menu on ScreenCloud OS devices. Use the remote method from your ScreenCloud account instead.