Fix a Care Card that prints small or twice on one sheet
Care Cards are designed as a one-page infographic, so print settings and long content are the most common causes of sizing problems.
Open your appointment, select Care Card from the top of the page, or navigate to the Email for the client header, and select Care Card.
To the right of Instructions, select the 3-dot menu → Print.
Set the scale to 100% and turn off any Fit to page or shrink-to-fit option.
Set Pages per sheet to 1. If your printer settings offer a double-sided or multiple-page option, turn it off.
Confirm the paper size in the print window matches the paper loaded in your printer, then print again.
Tip: If the Care Card still prints small, it likely contains too much text for one page. Open the Care Card and remove or shorten content, or regenerate it with the instruction "Be concise." |
Fix a Care Card that is blank or displays only your logo
If a downloaded Care Card displays only your practice logo, reload the Care Card content and download it again.
Open your appointment, select Care Card from the top of the page, or navigate to the Email for the client header, and select Care Card.
Confirm the Care Card displays text and graphics on screen. If the card is empty, to the right of Instructions, select the 3-dot menu → Start Over to regenerate the Care Card.
Choose Print from the 3-dot menu to generate a Print Preview of the regenerated Care Card.
If the preview is still blank, refresh the page and/or try again in a different browser window.
Check that your practice logo displays correctly
Your logo displays in the top-left corner of every Care Card. To update your logo, click the gear icon (⚙️) at the top right of any page to open Settings, go to Branding, upload your logo or letterhead image, and save your changes.
Frequently asked questions
Why does my Care Card print on two pages?
A Care Card is designed to fit on one page. Content that is too long, or a print scale above 100%, can push it onto a second page. Shorten the content itself, or set the scale to 100% and try to print again.
Still need help?
Contact support via live chat or email support@scribblevet.com. Include your browser, operating system, and a screenshot of the print window or blank file.