Accessing and Updating Your Billing Information
You can access you billing portal anytime right here.
You can also view or update your billing details in Scrunch:
Log in to your Scrunch account at app.scrunchai.com.
Click your account name in the bottom left corner.
Select “Manage account” and navigate to the “Billing” tab.
Here, you can update your payment method, review receipts, and view past or future invoices.
Note:
Only the email address that was originally used to sign up for Scrunch can access and update billing information. If you need to change this, please contact support@scrunchai.com.
Viewing Invoices and Receipts
All current and past invoices and receipts are available in the Billing portal. This portal is accessible through your Scrunch dashboard as outlined above.
Changing or Updating Payment Methods
You can add or update credit cards, switch payment methods, and verify billing details directly within the Billing tab.
Adding or Changing Billing Contacts
If you’d like someone else on your team to have access to billing or to change the main billing contact, reach out to support@scrunchai.com and our team can make the adjustment for you.
Canceling Your Subscription
To cancel your Scrunch subscription, email support@scrunchai.com before your next renewal date. Our team will confirm your cancellation and ensure that you are not billed for the next cycle.
Upgrading, Downgrading, or Changing Plans
We realize your strategy is changing just as fast as AI Search is. If you’d like to adjust your subscription (add seats, upgrade or downgrade your plan, or change billing frequency), please reach out to support@scrunchai.com with your request. A member of our team will walk you through your options and handle the changes for you.
Frequently Asked Questions
Who can update billing information?
Only the email that originally signed up for Scrunch can update billing info. To change the billing contact, email support.
Can I access past invoices or receipts?
Yes, all past and upcoming invoices are available in the Billing portal.
What happens if my payment fails?
If a payment fails, you’ll receive an automated email notification with a link to update your payment method. Please update your card as soon as possible to avoid service interruptions.
Can I get a copy of my invoice sent to another team member or email?
Yes—contact support and we can add additional billing recipients as needed.
How do I change my subscription or plan?
Contact support with your request to upgrade, downgrade, or make changes to your subscription.
Will I lose access to my data if I cancel?
You will retain access until the end of your current billing cycle. After that, your account will become inactive, but you can contact support to discuss data retention or reactivation.
Still Need Help?
If you have any billing questions not covered here, please reach out to support@scrunchai.com and our team will be happy to help.