The Smart Terminal is used across many business types beyond community pharmacy. The settings below improve how the terminal works in a community pharmacy environment.
To adjust some of the settings in this guide, you may need:
A Smart Terminal that is charged and turned on.
The Terminal Access PIN.
The Terminal Manager Access PIN.
CommBank Smart Health terminal user guides
CommBank Smart Health Hub User Guide
CommBank Smart Health Terminal - Standalone User Guide
CommBank Smart Health Terminal - Integrated User Guide
Topics covered in this article
Installation settings:
Optimising for community pharmacy:
Set Launcher3 as the default device launcher
Support staff usually guide you through this process when connecting your device. It provides easy access to the SmartHealth app when the terminal starts.
Slide down from the top of the terminal screen.
Select the Settings cog.
Select Apps and notifications.
Select Advanced.
Select Default apps.
Select Home app.
Set it to Launcher3.
Press the Circle at the bottom of the screen.
Set the SmartHealth app as the default payment app
Support staff usually guide you through this process when connecting your device. The terminal contains many apps, but the SmartHealth app is the one your staff will use most, so place it on the home screen. Make sure you have first set Launcher3 as the default launcher.
Slide up to show all apps.
Find the SmartHealth app, a yellow square with a grey heart icon.
Press and hold the SmartHealth app icon.
Drag the app icon to the blank home screen.
Turn off the power button lock
Lock mode requires the Access PIN to unlock the terminal, which can be disruptive during business hours.
Slide down from the top of the terminal screen.
Select the Settings cog.
Select Security & location.
Select the Screen Lock cog.
Toggle Power button instantly locks to off.
Extend the lock mode
Lock mode requires the Access PIN to unlock the terminal, which can be disruptive during business hours.
Slide down from the top of the terminal screen.
Select the Settings cog.
Select Security & location.
Select the Screen Lock cog.
Select Automatically lock.
Set your preferred duration. Setting it to 24 hours means the device only locks after a full day of no use, so it only requires a PIN on days after full store closure.
If the terminal is locked, it is a good idea to leave a note on the lock screen to direct staff.
Set a lock-screen note
Slide down from the top of the terminal screen.
Select the Settings cog.
Select Security & location.
Select the Screen Lock cog.
Select Lock screen message.
Add a useful note to help POS staff, for example "Get Retail Manager" or "PIN is located in the passwords book".
Extend the sleep mode
Sleep mode triggers the Smart Terminal to lock and require the Access PIN to unlock, which can be disruptive during business hours.
Slide down from the top of the terminal screen.
Select the Settings cog.
Select Display.
Select Advanced.
Select Sleep.
Set your preferred duration. Setting it to 24 hours means the device only sleeps after a full day of no use, so it only requires a PIN on days after full store closure.
Print receipt settings (requires Access PIN)
The terminal asks your customer whether they want a receipt and will not finalise the sale until they answer. Many customers do not answer, which delays POS from completing the transaction.
Merchant receipt
Merchant receipts are stored digitally. Selecting "never print" lets staff move to the next transaction without tearing off a second set of receipts.
Press the Circle at the bottom of the screen to show the home screen.
Slide up to reveal all apps.
Open Device Manager, the blue icon with tools.
Select Configuration Options.
Enter the Access PIN.
Select Merchant.
Under Merchant Receipt options, select Print Merchant Receipt.
Select your preferred option.
Customer receipt
By default, the terminal prompts the customer to request a receipt. The terminal does not send a "transaction complete" message to POS until the customer answers, which can lead to transaction timeouts. To change the setting:
Press the Circle at the bottom of the screen to show the home screen.
Slide up to reveal all apps.
Open Device Manager, the blue icon with tools.
Select Configuration Options.
Enter the Access PIN if required.
Select Merchant.
Under Merchant Receipt options, select Print Customer Receipt.
Select your preferred option.
Options:
Prompt for print | Default. After payment, the terminal asks the customer if they would like a receipt and does not send confirmation to the POS system until an option is selected. |
Never print | There is no option to print a receipt during the transaction. If a customer would like an EFTPOS receipt, select OPTIONS (top left corner), then TRANSACTIONS, find the latest transaction, and click PRINT AGAIN. |
Always print | An EFTPOS receipt is printed after every transaction. |
Cash-out settings (requires Manager Passcode PIN)
To remove the cash-out prompt on the terminal during transactions:
Press the Circle at the bottom of the screen to show the home screen.
Slide up to reveal all apps.
Open Device Manager, the blue icon with tools.
Select Configuration Options.
Enter the Access PIN.
Select Merchant.
Under Merchant features, adjust the cash-out only and purchase and refund thresholds as appropriate.
Need more help?
Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).