The Smart Terminal is used by many business models and service providers outside of Community Pharmacy. Here are some settings to improve the functionality within a Community Pharmacy setting.
To adjust some of the settings detailed in this guide you may require -
A Smart Terminal charged and turned on
Terminal Access PIN
Terminal Manager Access PIN
CommBanks SmartHealth Terminal Information:
CommBank SmartHealth Hub User Guide
CommBank SmartHealth Terminal - Standalone User Guide
CommBank SmartHealth Terminal - Integrated User Guide
Topics covered in this article
Installation settings:
Optimising for community pharmacy settings/preferences:
Installation Settings - Set 'Launcher3' as the default device launcher:
Typically you will be directed to this process via the support staff connecting your device - This allows for easy access to the SmartHealth app when the terminal starts
Slide down from the top of the terminal screen
Select the ⚙️Settings Cog.
Select Apps and notifications
Select Advanced
Select Default apps.
Select Home app.
Set to Launcher3.
Press the Circle at the bottom of the screen
Installation Settings - Set 'SmartHealth APP' as the default Payment app:
Typically you will be directed to this process via the support staff connecting your device - There are many apps within this terminal, the most common APP your staff will use is the SmartHealth APP so we should put it on the home screen.
Ensure you have completed Change the default app to Launcher3
Slide up to show all APPs.
Find the SmartHealth APP (Yellow square with a grey heart icon)
Press and hold the SmartHealth APP icon
Drag the APP icon to the blank home screen.
Installation Settings - Turn OFF power button lock
Lock mode will require the access PIN to unlock the terminal - this can be disruptive during business hours.
Slide down from the top of the terminal screen
Select the ⚙️Settings Cog.
Select Security & location.
Select Screen Lock cog.
Toggle the "Power button instantly locks" option to OFF
Custom Setting - Extend the Sleep Mode
Sleep mode will trigger the Smart Terminal to lock and require the access PIN to unlock this can be disruptive during business hours.
Slide down from the top of the terminal screen
Select the ⚙️Settings Cog.
Select Display.
Select Advanced.
Select Sleep.
Set to your preferred duration
Note setting to 24 hours will ensure the device only sleeps after 1 day of no use and will only require a PIN to restart on days after full store closure.
Custom Setting - Extend the Lock Mode
Lock mode will require the access PIN to unlock the terminal - this can be disruptive during business hours.
Slide down from the top of the terminal screen
Select the ⚙️Settings Cog.
Select Security & location.
Select Screen Lock cog.
Select Automatically lock.
Set to your preferred duration
Note setting to 24 hours will ensure the device only locks after 1 day of no use and will only require a PIN to restart on days after full store closure.
If the terminal is locked it is a good idea to leave a note on the lock screen to direct staff on how to proceed
Set a lock-screen note:
Slide down from the top of the terminal screen
Select the ⚙️Settings Cog.
Select Security & location.
Select Screen Lock cog.
Select "lock screen message".
Consider a useful note to assist POS staff with how to proceed
ie: "Get Retail Manager" or "Pin is located in passwords book"
Custom Setting - Print Receipt Settings (requires Access PIN)
The terminal will ask your customer whether they want a receipt for their payment and will not finalise the sale until they answer - many customers may not answer and this will delay POS from completing the transaction.
Merchant Receipt
Note merchant receipts are stored digitally - selecting "never print" will allow staff to proceed to the next transaction without tearing off a second set of receipts.
Press the circle at the bottom of the screen to show the home screen.
Slide up to reveal all apps.
Search for Device Manager. (blue icon with tools)
Select Configuration Options
Enter Access PIN.
Select Merchant.
Under, Merchant Receipt options, Select Print Merchant Receipt.
You can select your preferred option.
Customer Receipt
By default, the terminal prompts the Customer to request a receipt.
The terminal will not send a "transaction complete" message to POS until the customer answers, which can lead to transaction timeouts on your POS. To change the setting:
Press the circle at the bottom of the screen to show the home screen.
Slide up to reveal all apps.
Search for Device Manager. (blue icon with tools)
Select Configuration Options
Enter Access PIN. (if required)
Select Merchant.
Under, Merchant Receipt options, Select Print Customer Receipt.
You can select your preferred option.
Options:
Prompt for print | Default, after payment terminal asks customer if they would like a receipt - does not send confirmation to the POS System until an option is selected |
Never print | There is no option to print a receipt during the transaction, if a customer would like an EFTPOS receipt select OPTIONS (top left corner) > TRANSACTIONS > find the latest TRANSACTION > click PRINT AGAIN |
Always print | An EFTPOS receipt is printed after every transaction |
Custom Setting - Cash-out settings (requires Manager Passcode PIN)
Remove the CASH-OUT prompt on the terminal during transactions:
Press the circle at the bottom of the screen to show the home screen.
Slide up to reveal all apps.
Search for Device Manager. (blue icon with tools)
Select configuration options
Enter Access PIN.
On the configuration options page select: merchant
Under merchant features, there are 2 options, adjust these as appropriate to you:
cashout only,
purchase and cashout
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