The Scrypt Pay Invoice Management Portal is a cloud-based portal for managing Scrypt Pay invoices generated by your POS system. You can view, resend, and cancel invoices, with full audit trails for all actions.
Access the portal
Log in
Log in at https://pay.scrypt.com.au using the credentials emailed to you by Scrypt Support. Access to your email address is required for multi-factor authentication (MFA).
Account management
User accounts are created by the Scrypt support team and sent to you by email. There is no self-registration. To add a user to your account, email your request details to support@scrypt.com.au.
Main features
View invoices
To view invoices, log in at https://pay.scrypt.com.au and go to the main invoice page at pay.scrypt.com.au/invoices.
The Filter Invoices panel lets you filter invoices by the date they were created. By default, invoices created in the past 7 days are shown. Invoice details are stored for up to two years.
The Invoices panel contains a table of all invoices associated with your account:
Status: the invoice status, such as Settled, Cancelled, Rejected, or Pending.
Invoice #: an internal reference number from your POS system.
Invoice Created: the date and time the invoice was generated, sorted by most recent.
Phone Number: the phone number that received the SCRYPTPAY payment request SMS.
Item Count: the number of items included in the invoice.
Total: the total value of the invoice.
Notes: any notes added during invoice creation in POS.
Last Updated: a timestamp of the most recent status change.
Actions: quick action buttons available for the invoice, if any.
Actions on invoices
Depending on the invoice status, you can take the following actions:
Pending invoices: resend the invoice to the same or a new mobile number, or cancel the invoice, which changes its status to Cancelled.
Settled invoices: cancel the invoice to process a refund. Once cancelled, no further actions are allowed.
Cancelled or rejected invoices: no actions are available.
Resend a payment request (invoice)
The invoice status must be Pending.
Go to https://pay.scrypt.com.au and find the invoice.
Click the Resend button in the same row as your invoice.
Enter the new recipient's Mobile Number. By default, the previous number pre-fills this field.
Enter your Staff Initials/ID and click Submit. A new payment request SMS is sent to the number in the form.
Look for the prompt at the top right of the screen to confirm success.
Cancel an invoice
The invoice status must be Pending or Settled. Cancelling a pending invoice stops the customer from paying. Cancelling a settled invoice marks it as cancelled and returns the paid funds to the customer, usually within 48 hours, though this depends on their bank.
On the Invoice Management page, view your invoice in the Invoices table. You may need to adjust the invoice date filters to find it.
Click the invoice row. The Cancel button appears in the Actions column.
Click the Cancel button in the same row as your invoice. A window appears.
Enter your Staff Initials/ID.
Click Submit.
A success or fail prompt appears at the top right of your screen to indicate whether the cancellation was successful.
Audit trail
Every action, such as resending or cancelling an invoice, is recorded in the audit trail. The system logs the user who performed the action and the timestamp for compliance and audit purposes. Audit records can be obtained on request.
Frequently asked questions
How do I access the Invoice Management Portal?
You can access the Invoice Management Portal at https://pay.scrypt.com.au. Access is restricted to authorised users only. You will receive login credentials from Scrypt Support, and MFA is required during login. If you do not know your login credentials, email support@scrypt.com.au.
Can I register myself on the portal?
No. To request new users, email support@scrypt.com.au with the email addresses you would like to add to your management page. These users will receive a confirmation email with a temporary password and instructions to log in.
What actions can I perform on pending invoices?
For pending invoices, you can resend the invoice to the same or a different mobile number, or cancel the invoice if the customer no longer wishes to pay.
Can I cancel an invoice that has already been settled?
Yes. Settled invoices can be cancelled, typically when a refund is required. Once cancelled, no further actions can be taken. Paid funds are returned to the customer, usually within 48 hours, though this depends on the bank.
What if I accidentally cancel an invoice?
Once an invoice is cancelled, it cannot be reinstated. Cancelled invoices are permanently closed and non-actionable. We recommend creating a new Scrypt Pay invoice via your POS system.
How long does an invoice action take to complete?
Key actions such as viewing, resending, and cancelling invoices typically take under three seconds.
Can I view invoices older than two years?
No. The system restricts viewing to a two-year period from the current date. If you require a report of older invoices, email support@scrypt.com.au.
What happens if I forget my password?
Use the Forgot Password flow on the login screen, located below the password field. If you are still having trouble, email support@scrypt.com.au.
Can I access the portal on my mobile device?
No. The portal is designed for desktop use and is not optimised for mobile screens. Mobile optimisation is planned for the future.
How is my data protected?
The portal complies with Australian privacy and data protection laws. Data is encrypted both at rest and in transit, ensuring secure handling of sensitive information. For more information, email support@scrypt.com.au.
Need more help?
Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).