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🔔 Push Notifications & Devices

Set up Chrome push notifications, test alerts, manage devices, and view past notifcations for incomming messages and orders.

Justin avatar
Written by Justin
Updated over a month ago

The Push Notifications & Devices page allows you to enable browser-based push notifications in Chrome, test that they’re working correctly, manage connected devices, and view a history of important system notifications like incomming customer communications and medication orders.

📌 What are Push Notifications?

Push notifications are real-time alerts that appear on your desktop (even if Scrypt HQ isn’t open) to keep you informed about key activity, like:

  • 📩 A new communication message from a patient (SMS, App, or Email)

  • 🛒 A new customer order has been placed.

  • ✅ System notfications that indicate oustanding actions required.

These notifications help you stay on top of customer needs without actively checking Scrypt HQ.

🛠️ Setting Up Push Notifications (Chrome Only)

⚠️ Push Notifications are currently supported only in Google Chrome Desktop.

  1. Open the Settings Page
    Navigate to Settings > Push Notifications in Scrypt HQ.

  2. Enable Notifications
    Click the Enable Push Notifications button. You’ll be prompted by Chrome to allow notifications.

    • Click "Allow" when prompted.

    • If you don’t see a prompt, check your browser permissions.

  3. Test Notification
    Use the Send Test Notification button to ensure everything is set up correctly. A test alert should appear on your desktop.

💻 Managing Connected Devices

Each browser or device where you enable notifications will appear in your Connected Devices list. You can:

  • ✅ See which devices are currently active

  • ❌ Revoke access to old or unused devices

This ensures you only get alerts on devices you still use.

🧾 Viewing Past Notifications

You can view a log of received notifications under the Notification History section:

  • 🔄 Filter by type (e.g. Communications, Orders)

  • 📅 Search by date

  • 👁️ See the message details and the time received

This is helpful if you accidentally dismissed a notification or want to review recent activity.

🧯 Troubleshooting Tips

  • Didn’t receive a test notification?

  • Using a different browser?
    Currently, only Chrome is supported. Support for other browsers is coming soon.

  • Multiple browser profiles?
    Push notifications are user-specific. Each different browser profile member must enable them from their own browser.

💡 Best Practices

  • We recommend enabling notifications on one primary workstation per user to avoid duplicate alerts.

  • Clear out old devices regularly to keep your alerts streamlined.

Still need help?

  • Live Chat: Click the big yellow button at the bottom right of the screen for instant assistance.

  • Email: Reach out to us at support@scrypt.com.au.

  • Phone: Call our support hotline at 1800 SCRYPT (727 978).

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