Need to quickly notify a group of customers via SMS? The Bulk Communications page makes it easy to send important messages to many people at once — whether it’s about bookings, stock updates, or promotions.
✅ Great Use Cases
Here are some common reasons to send a bulk SMS:
📅 Vaccination bookings now available
🎄 Holiday hours or greeting messages
💊 Medication stock notifications
📦 DAA packing group ready for pickup
💸 Exclusive Pharmacy Club offers
🚀 How to Send a Bulk SMS
1. Navigate to the Bulk Communications Page
Go to:
2. Create your message
You can start your message in one of two ways:
Use a pre-saved template
(Need help setting this up? Click here to learn more)Type your message manually in the message box.
💡 Personalise your message for better engagement.
Use the Merge Tags dropdown just above the message field to insert customer-specific info (like first name). Personalized messages feel more genuine and get better responses.
3. Build your contact list
Add recipients using any of the following methods:
Import a list of phone numbers via
.csvfile (blue button)Use Advanced Search to filter and select contacts
Manually add phone numbers
Scanning your dispense label
🔎 Want to target customers taking a specific medication?
Contact Scrypt Support and ask to set up a custom Analytics page to generate a downloadable contact list.
4. Send Now or Schedule for Later
Choose when the message should go out:
Send Now: leave the date & time blank
Schedule: set your preferred date and time
📌 Note: Messages may take up to 5 minutes to be delivered.
Set the Date & Time to when you would like this message to be sent out to your list of customers, OR leave blank and Send Now.
📄 After Sending
Your message will appear under the “Upcoming” list if it’s scheduled.
Once sent, it moves to the “History” list for review.
Give it a try!
🤔 Need Help?
We're here for you!
💬 Live Chat: Click the yellow Intercom button on any ScryptHQ page
📧 Email: support@scrypt.com.au
📞 Phone: 1800 SCRYPT (727 978)