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Generate a dispense run

How to generate a dispense run in ScryptHQ to batch prescriptions by patient group and drug category.

Written by Scrypt Support

What is a dispense run?

A dispense run prepares a batch of dispensing tasks. Reports are generated based on groups of patients and categories of medicines. Once prepared, you can select the medicines and automatically push them to your dispensing queue.

This lets you efficiently identify which prescriptions need dispensing to ensure all patients have a minimum number of days on hand (DOH) for each medication.

In the example below, based on the "SN 21 day customers" group, the report prepares a batch of medicines in the "Regular" category that is due for dispensing.

Benefits

  • Streamlined efficiency: automate the generation of comprehensive lists of prescriptions due for dispensing, minimising manual oversight.

  • Batch dispensing: push the entire batch to your dispense system queue, removing extensive paper filing.

  • Virtual pill inventory management: aligns with any established virtual pill inventory system by generating batches based on days on hand, with no further integrations required.

  • Bespoke workflow: batches are prepared based on user-defined groups and categories, letting you use this feature in the way that best suits your operations.

  • MedChart efficiency: the report automatically identifies and integrates MedCharts and their repeats, allowing seamless transfer to the dispensing system.

Generate a dispense run

  1. Log in to ScryptHQ.

  2. Go to More > Dispense Run at the top right of the screen.

  3. Choose the Groups and Categories you want as filters. Tip: hold CTRL and click to highlight several groups and categories at once.

  4. Choose whether to override your standard DOH Target or Dispense Interval set in your Drug Categories.

  5. Click Generate Report. Depending on the volume of data, this can take one to two minutes.

  6. Once displayed, review the results and tick the add checkbox next to the medications that need dispensing. Alternatively, scroll to the bottom of the page and choose Select all.

  7. Click Dispense All Selected. For Z-Dispense users, this pushes all selected medications to the Dispense Queue in Z-Dispense. You can also press CTRL and comma to dispense the batch.

  8. Dispense the prescriptions.

Usage tips

Conduct regular dispense runs for every essential group. This preemptive approach keeps up with packing demand and reduces the disruption of intermittent DAA dispensing.

In this example, a patient has medications set for dispensing in the report. On the left, prescriptions are identified as eRx, paper, and MedsChart, with S4D and S8 emphasised in red.

On the right, you can select individual prescriptions, so a single patient's medication can be dispatched on its own. Alternatively, use Select all at the bottom followed by Dispense All Selected.

Troubleshooting

Generate Report does not produce a list after clicking

Solution:

  1. Check that you have selected appropriate Patient Groups and Drug Categories.

  2. Check that the parameters you selected have associated prescriptions due for dispensing.

  3. Refresh the browser, log back into ScryptHQ, and try again. If the problem persists, contact Scrypt support.

The dispense run takes longer than two minutes to generate

Solution:

  1. Ensure your internet connection is stable.

  2. Generation time varies with the size of the dataset and may take longer during high dispensary usage. Consider generating the report during quieter periods.

  3. If delays are consistent, report the issue to Scrypt support for further investigation.

Dispense All Selected does not push medications to the dispensing system

Solution:

  1. Retry the operation. Consider restarting your browser and logging back into ScryptHQ before trying again.

  2. Check that your dispensing system is online and functioning correctly.

  3. Search for a recently dispensed patient profile in ScryptHQ to confirm the integration with your dispense system is running correctly.

  4. If the problem persists, report the issue to Scrypt support for further investigation.

Please note:

DispenseWorks users: this feature will be released soon. For now, press CTRL and P to print the report and cross each medication off as it is dispensed.
​Minfos users: this feature will be released soon. For now, press CTRL and P to print the report and cross each medication off as it is dispensed.
​FRED users: we recommend pressing CTRL and P to print the report and cross each medication off as it is dispensed.

Some expected prescriptions are missing from the report

Solution:

  1. Check the patient's profile on ScryptHQ and ensure they are in the appropriate group and their medicine is in the appropriate category.

  2. Review your Dispense Interval and Target Days On Hand settings on the Drug Categories page and update them if necessary.

  3. Ensure the missing prescriptions are due for dispensing and fall within the selected parameters.

  4. Rerun the report. If they are still missing, check the individual prescription records or contact Scrypt support.

An error message appears when generating the dispense run

Solution:

  1. Note the specifics of the error message, as they can point to the root cause.

  2. Try the basic troubleshooting steps: refresh the software, restart the application, or restart the device.

  3. If the error persists, contact Scrypt support with the details of the error message.

Need more help?

Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).

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