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Generating a Dispense Run

Generate a list of medications that are due to be dispensed for a group of patients and push them to the dispense queue.

Justin avatar
Written by Justin
Updated over a year ago

Overview - What is a Dispense Run?

A Dispense Run is a specialised tool that prepares a batch of dispensing tasks. Reports are generated based on groups of patients and categories of medicines.

Once prepared, the medicines can be selected and automatically pushed to your dispensing queue.

Using this feature, pharmacies can efficiently identify which prescriptions need to be dispensed to guarantee that all patients have a minimum of "X" Days On Hand (DOH) for each medication.

For the example below, based on the 'SN 21 day customers' group, the report can prepare a batch of medicines in the 'Regular' category that is due for dispensing.

Benefits

The Dispense Run feature offers several benefits:

  • Streamlined Efficiency: Automate the generation of comprehensive lists of prescriptions due for dispensing, greatly minimising manual oversight.

  • Batch Dispensing: Push the entire batch to your dispense system queue, eliminating the task of extensive paper filing.

  • Virtual Pill Inventory Management: This feature is capable of aligning with any established Virtual Pill Inventory system by generating batches based on Days On Hand without requiring any further integrations.

  • Bespoke Workflow: The batches are prepared based on user-defined Groups and Categories, offering pharmacies the flexibility to integrate this feature in a manner best suited to their operations.

  • MedChart Efficiency: The report automatically identifies and integrates MedCharts, and inside repeats - allowing seamless transfer to the dispensing system.

Getting Started

  1. Log in to ScryptHQ.

  2. Navigate to More > Dispense Run at the top right of the screen.

  3. Choose the desired Groups and Categories as filters.

    Tip: Utilise CTRL+click on multiple lines to highlight several Groups and Categories simultaneously.

  4. Choose whether to override your standard DOH Target or Dispense Interval set in your Drug Categories.

  5. Click on the 'Generate Report' button.

    Note: Depending on the volume of data, the report generation can take between 1-2 minutes.

  6. Once displayed, evaluate the results and toggle the 'add' checkbox next to the medications that need dispensing.

    Note: Alternatively scroll to the bottom of the page and choose 'Select all'

  7. Click the 'Dispense All Selected' button.

    Z-Dispense users: This will push all selected medications to the Dispense Queue in Z-Dispense. (CTRL+'comma' to dispense batch)

  8. Dispense the prescriptions

Usage Instructions

Conduct regular Dispense Runs for every essential group. This preemptive approach not only keeps up with packing demand but also reduces the disruption of intermittent DAA dispensing.

In this example, observe a patient with medications set for dispensing in the report. On the left, you'll notice prescriptions identified as eRx, paper, and MedsChart, with S4D+S8 emphasised in red.

To the right, there's an option to select individual prescriptions. A single patient's medication can be dispatched individually. Alternatively, at the bottom, you can use the 'Select all' feature followed by the 'Dispense All Selected' option."

Troubleshooting

Possible Issues and Solutions

Issue: 'Generate Report' doesn’t generate a list after clicking.

Solution:

  1. Check that you have selected appropriate Patient Groups and Drug Categories.

  2. Check that the parameters you've selected have associated prescriptions due for dispensing.

  3. Refresh the browser before logging back into ScryptHQ and try again. If the problem persists, contact Scrypt Support.

Issue: The Dispense Run is taking longer than 2 minutes to generate.

Solution:

  1. Ensure your internet connection is stable.

  2. The generation time can vary depending on the size of the dataset; it might take longer during high dispensary usage times. Consider generating the report during down periods.

  3. If delays are consistent, report the issue to Scrypt Support for further investigation.

Issue: 'Dispense All Selected' does not push selected medications to the dispensing system.

Solution:

  1. Retry the operation. Consider restarting your internet browser and logging back into ScryptHQ before reattempting the process.

  2. Check to ensure your dispensing system is online and functioning correctly.

  3. Search for a recently dispensed patient profile in ScryptHQ to ensure the integration with your dispense system is running correctly.

  4. If the problem persists, report the issue to Scrypt Support for further investigation.

PLEASE NOTE:
​DispenseWorks users: This feature will be released soon for now utilise CTRL+P to print the report and cross each medication off as it is dispensed.
​Minfos users: This feature will be released soon for now utilise CTRL+P to print the report and cross each medication off as it is dispensed.
​FRED users: It is recommended to utilise CTRL+P to print the report and cross each medication off as it is dispensed.

Issue: Some expected prescriptions are missing from the Dispense Run Report.

Solution:

  1. Double-check the patient's profile on ScryptHQ and ensure they are included in the appropriate group, and their medicine is in the appropriate category.

  2. Review your Dispense Interval and Target Days On Hand settings here and update them if necessary.

  3. Ensure that the missing prescriptions are due for dispensing and fall within the selected parameters.

  4. Rerun the report. If they are still missing, it may be worth checking the individual prescription records or contacting Scrypt Support.

Issue: An error message pops up when trying to generate the Dispense Run.

Solution:

  1. Note down the error message specifics, as it can provide clues on the root of the problem.

  2. Try the basic troubleshooting steps: refresh the software, restart the application, or even the device.

  3. If the error persists, contact Scrypt Support with the details of the error message for a resolution.

Still need help?

  • Live Chat: Click the big yellow button at the bottom right of the screen for instant assistance.

  • Email: Reach out to us at support@scrypt.com.au.

  • Phone: Call our support hotline at 1800 SCRYPT.

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