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Scrypt Analytics isn't loading - How to restart the scrypt-db service

If you open up Analytics and it does not load, you may like to check if your Scrypt services are running on your main server computer.

Justin avatar
Written by Justin
Updated over 2 years ago

Note: This guide must be completed on your dispense server computer.

When you open Scrypt Analytics but you get a blank screen like the example below.

Here are a few troubleshooting steps to help get Scrypt reconnected.

How to Restart the Scrypt-db Service

On your Desktop:

  1. Click the Start/Windows button, or Press the Windows button on your keyboard.

  2. Start typing “Services”

  3. Select the Services app

In the Services app:

  1. Find scrypt-db.

  2. Hover your mouse over scrypt-db and right-click to show options

  3. Click “Start”/’Resume”/”Restart”. A brief restart modal may apear with a loading bar. wait until this is complete and the Status of scrypt-db displays "Running".

The scrypt-db service is now running.

In your Web-browser:

  1. Return to Scrypt Analytics.

  2. Refresh the page (CRTL+R).

Your Scrypt Analytics page should now be visible.

Having Trouble?

If Scrypt Analytics does not load after completing these steps,
​please contact us via:

  • Live chat (recommended) - Yellow button located at the bottom right of ScryptHQ

  • Email - support@scrypt.com.au

  • Phone - 1800 SCRYPT (727 798) option 1.

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