π οΈ Support Channels
(Preferred) CommBank Health Support
π 1800 222 484 (Direct line to the Health team)
Scrypt Support
π 1800 727 978
Note: Our team may redirect you to CommBank Health Support for payment-related issues.
β When to use Scrypt Pay for Remote Payments:
Use Scrypt Pay for secure, remote EFTPOS payments in the following situations:
Over-the-phone card payments
Deliveries
Payments by third parties (e.g. family, friends, carers)
Settling customer accounts
Any transaction where the customer is not present in-store
β
How to send a remote payment by Scrypt Pay
Open Z Register and sign in
βScan items / Select Scripts
Proceed as normal by scanning products or selecting prescriptions.
Search Customers (optional)
βSelecting a customer helps auto-fill their contact details and link the sale to their profile. If prescriptions are selected, the customer is auto-filled.
βClick Finish
To proceed to the Payment Menu
β
βSelect the Scrypt Pay
β
βEnter customer details.
Mobile Number is required.
Customer Name and Notes can be added for context.
Details will pre-fill if a customer was selected earlier.β
β
Send Payment Request
Select OK to send the Scrypt.Pay request via SMS.
βConfirmation
Z Register will confirm the request was sent and list it in the Remote Payments screen.
π² How the Customer Pays via Scrypt Mobile App
A visual step-by-step guide for customers is available here:
π Customer Guide
Customer Receives SMS
Message will include:
β<<YourPharmacyName>>
has requested a payment. Please review and pay your order here: https://chekcout.scrypt.com.au/<code>/view
βReview Payment Details
The invoice and payment amount will be shown.
βEnter Card Details & Confirm Payment
Tap Validate
Tap Confirm Pay
β
Payment Confirmation & Receipt
Z Register will show the transaction as Completed
Customer can chose to email themselve an itemised receipt
π§Ύ Viewing Remote Payment Requests in Z Register
Open Z Register and Sign In
Click "Remote Payments" on the Sales Screen
This screen displays all remote payment requests and their statuses.
Available Actions:
VOID / CANCEL β Cancel a pending or completed payment.
Note: Cancelling a completed payment requires voiding the entire sale. Refunds cannot be processed via Scrypt.Pay.
βRE-PROCESS β Recreate a new sale from a voided payment.
βRESEND β Resend the payment request. You can update the mobile number before sending.
βSEARCH & FILTERS β Search by customer, date, or status.
βDATE/TIME β Reflects the last action made on the payment (e.g. sent, cancelled, updated).
βPAYMENT NOTES β Internal pharmacy notes only, not visible to the customer.
π οΈ Support Channels
(Preferred) CommBank Health Support
π 1800 222 484 (Direct line to the Health team)
Scrypt Support
π 1800 727 978
Note: Our team may redirect you to CommBank Health Support for payment-related issues.