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Scrypt Pay & Z Software User Guide

This article describes how to use Scrypt Pay's remote payment feature in Z Software for CommBank Smart Health customers

Scrypt Support avatar
Written by Scrypt Support
Updated over a month ago

🛠️ Support Channels

(Preferred) CommBank Health Support

📞 1800 222 484 (Direct line to the Health team)

Scrypt Support

📞 1800 727 978

📧 support@scrypt.com.au

Note: Our team may redirect you to CommBank Health Support for payment-related issues.

✅ When to use Scrypt Pay for Remote Payments:

Use Scrypt Pay for secure, remote EFTPOS payments in the following situations:

  • Over-the-phone card payments

  • Deliveries

  • Payments by third parties (e.g. family, friends, carers)

  • Settling customer accounts

  • Any transaction where the customer is not present in-store
    ​

How to send a remote payment by Scrypt Pay

  1. Open Z Register and sign in
    ​

  2. Scan items / Select Scripts

    Proceed as normal by scanning products or selecting prescriptions.

  3. Search Customers (optional)
    ​Selecting a customer helps auto-fill their contact details and link the sale to their profile. If prescriptions are selected, the customer is auto-filled.
    ​

  4. Click Finish

    To proceed to the Payment Menu
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    ​

  5. Select the Scrypt Pay
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    ​

  6. Enter customer details.

    • Mobile Number is required.

    • Customer Name and Notes can be added for context.

    • Details will pre-fill if a customer was selected earlier.​
      ​

  7. Send Payment Request

    Select OK to send the Scrypt.Pay request via SMS.
    ​

  8. Confirmation

    Z Register will confirm the request was sent and list it in the Remote Payments screen.

📲 How the Customer Pays via Scrypt Mobile App

A visual step-by-step guide for customers is available here:
🔗 Customer Guide

  1. Customer Receives SMS
    Message will include:
    ​<<YourPharmacyName>> has requested a payment. Please review and pay your order here: https://chekcout.scrypt.com.au/<code>/view
    ​

  2. Review Payment Details
    The invoice and payment amount will be shown.
    ​

  3. Enter Card Details & Confirm Payment

    • Tap Validate

    • Tap Confirm Pay
      ​

  4. Payment Confirmation & Receipt

    • Z Register will show the transaction as Completed

    • Customer can chose to email themselve an itemised receipt

🧾 Viewing Remote Payment Requests in Z Register

  1. Open Z Register and Sign In

  2. Click "Remote Payments" on the Sales Screen

    This screen displays all remote payment requests and their statuses.

    Available Actions:

    • VOID / CANCEL – Cancel a pending or completed payment.

      Note: Cancelling a completed payment requires voiding the entire sale. Refunds cannot be processed via Scrypt.Pay.
      ​

    • RE-PROCESS – Recreate a new sale from a voided payment.
      ​

    • RESEND – Resend the payment request. You can update the mobile number before sending.
      ​

    • SEARCH & FILTERS – Search by customer, date, or status.
      ​

    • DATE/TIME – Reflects the last action made on the payment (e.g. sent, cancelled, updated).
      ​

    • PAYMENT NOTES – Internal pharmacy notes only, not visible to the customer.

🛠️ Support Channels

(Preferred) CommBank Health Support

📞 1800 222 484 (Direct line to the Health team)

Scrypt Support

📞 1800 727 978

📧 support@scrypt.com.au

Note: Our team may redirect you to CommBank Health Support for payment-related issues.

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