Use Scrypt Pay to send secure, remote EFTPOS payment requests from Z Register. This guide covers when to use Scrypt Pay, how to send a request, how the customer pays, and how to view requests in Z Register.
When to use Scrypt Pay for remote payments
Use Scrypt Pay for secure, remote EFTPOS payments in the following situations:
Over-the-phone card payments.
Deliveries.
Payments by third parties, such as family, friends, or carers.
Settling customer accounts.
Any transaction where the customer is not present in store.
Send a remote payment with Scrypt Pay
1. Open Z Register and sign in
2. Scan items or select scripts
Proceed as normal by scanning products or selecting prescriptions.
3. Search customers (optional)
Selecting a customer helps auto-fill their contact details and links the sale to their profile. If prescriptions are selected, the customer is auto-filled.
4. Click Finish
Click Finish to proceed to the Payment Menu.
5. Select Scrypt Pay
6. Enter customer details
Mobile number is required.
Customer name and notes can be added for context.
Details pre-fill if a customer was selected earlier.
7. Send the payment request
Select OK to send the Scrypt Pay request via SMS.
8. Confirmation
Z Register confirms the request was sent and lists it in the Remote Payments screen.
How the customer pays
A visual step-by-step guide for customers is available at the customer guide.
The customer receives an SMS. The message reads: <<YourPharmacyName>> has requested a payment. Please review and pay your order here: https://checkout.scrypt.com.au/<code>/view
The customer reviews the payment details. The invoice and payment amount are shown.
The customer enters card details and confirms payment. They tap Validate, then Confirm & Pay.
Payment confirmation and receipt. Z Register shows the transaction as Completed, and the customer can email themselves an itemised receipt.
View remote payment requests in Z Register
1. Open Z Register and sign in
2. Click Remote Payments on the Sales screen
This screen displays all remote payment requests and their statuses.
Available actions
Void / Cancel: cancel a pending or completed payment. Cancelling a completed payment requires voiding the entire sale. Refunds cannot be processed via Scrypt Pay.
Re-process: recreate a new sale from a voided payment.
Resend: resend the payment request. You can update the mobile number before sending.
Search & Filters: search by customer, date, or status.
Date/Time: reflects the last action made on the payment, such as sent, cancelled, or updated.
Payment Notes: internal pharmacy notes only, not visible to the customer.
Support channels
For payment-related issues, CommBank Health Support is the preferred contact on 1800 222 484, which is a direct line to the Health team. You can also contact the Scrypt support team. Please note that the Scrypt team may redirect you to CommBank Health Support for payment-related issues.
Need more help?
Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).