Scenario:
A customer requests (in person or by SMS reply) to OPT-out of SMS messaging.
Current OPT-out version will only block:
automated SMS reminders (i.e Scrypt Reminder)
Bulk SMS Communications.
You will still be able to send SMS's to this customer ad hoc.
In ScryptHQ:
1. Search for customer & open profile.
2. Select Manage Contact or Manage Primary Contact (depending on profile setup).
3. Toggle the circle adjacent 'Opt-out of Scrypt reminders (this overrides all other settings)'.
The Opt-out setting is ACTIVE when the toggle is GREEN
4. Close the Manage Contact or Manage Primary Contact window
5. Customer profile displays status Opted Out
Still need help?
Reach out to us:
Intercom - Yellow button at the bottom right of any ScryptHQ page
email - support@scrypt.com.au
phone - 1800 SCRYPT (727 978)