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Customer Opt-out for SMS reminders & Bulk SMS Communications

Step-by-step guide on how to manually Opt-out a customer for SMS reminders & Bulk Communcations

Scrypt Support avatar
Written by Scrypt Support
Updated over 2 years ago

Scenario:

A customer requests (in person or by SMS reply) to OPT-out of SMS messaging.

Current OPT-out version will only block:

  • automated SMS reminders (i.e Scrypt Reminder)

  • Bulk SMS Communications.

You will still be able to send SMS's to this customer ad hoc.


In ScryptHQ:

1. Search for customer & open profile.


2. Select Manage Contact or Manage Primary Contact (depending on profile setup).


3. Toggle the circle adjacent 'Opt-out of Scrypt reminders (this overrides all other settings)'.

The Opt-out setting is ACTIVE when the toggle is GREEN


4. Close the Manage Contact or Manage Primary Contact window


5. Customer profile displays status Opted Out


Still need help?

Reach out to us:
Intercom - Yellow button at the bottom right of any ScryptHQ page

phone - 1800 SCRYPT (727 978)

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